The Good Old Days at Stapleton
Date: Wed, 24 Jan 96 12:51:56 -0800
From: Peter Langston <psl>
Subject: The Good Old Days at Stapleton
Forwarded-by: firstname.lastname@example.org (Nancy Lewis)
Forwarded-by: the San Jose Mercury News:
During the final days at Denver's old Stapleton airport, a crowded
United Airlines flight was cancelled.
A single agent was rebooking a long line of inconvenienced travelers.
An angry passenger pushed his way to the desk, slapped his ticket down
on the counter, and said, "I HAVE to be on this flight and it HAS to be
The agent replied, "I'm sorry, sir. I'll be happy to try to help you,
but I've got to help these folks first, and I'm sure we'll be able to
work something out."
The passenger was unimpressed. He asked loudly, so that the passengers
behind him could hear, "Do you have any idea who I am?"
Without hesitating, the gate agent smiled and grabbed her public address
microphone. "May I have your attention please?" she began, her voice
bellowing throughout the terminal. "We have a passenger here at the gate
WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity,
please come to the gate."
With the folks behind him in line laughing hysterically, the man glared
at the United agent, gritted his teeth and swore, "F**k you."
Without flinching, she smiled and said, "I'm sorry, sir, but you'll have
to stand in line for that, too."
The man retreated as the people in the terminal applauded loudly.
Although the flight was cancelled and people were late, they were no
longer angry at United Airlines.
© 1996 Peter Langston