Customer Support Follies
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From: Peter Langston <psl>
Date: Fri, 31 May 96 14:33:31 -0700
Subject: Customer Support Follies
[There are lots of stories about customer support getting idiotic calls from
users who thought the mouse was a footpedal, or tried trimming the big disks
down to fit in the small drive, or spent hours looking for the "any" key.
Here's one from the other side... -psl]
Forwarded-by: ESteese@gnn.com (ERIC STEESE)
> From: Technical Support <firstname.lastname@example.org>
> To: ESteese@gnn.com
> Dear ESteese,
> I am writing to you on behalf of Global Network Navigator to answer your
> recent e-mail.
> Unfortunately, GNNmessenger does not yet support the ability to compose
> mail while not connected to our server. This feature should be available
> to you in a future release of GNN. In the meantime, I would suggest that
> you compose your mail in a wordprocessing application such as Microsoft
> Word or WordPerfect, and copy & paste the text into your mail.
> Thank you for your patience.
> We hope that you enjoy our service.
> GNNsupport Team (1-800-819-6112)
> Global Network Navigator (http://gnn.com)
> Hello there. Two questions. One, when composing mail, the login
> box appears periodically. Haven't quite figured out why, or how to
> convince it not to do that. Suggestions would be most welcome.
> Two, is there dialer speaker off/on/volume switch in GNN somewhere
> or does that have to be done through the modem software? Any help
> on either would be greatly appreciated. thanx ecs
[Thought you might find this interesting. I knew GNN was somehow connected
to AOL. Apparently they have a similar understanding of English. -eric-]
© 1996 Peter Langston