Smokin' Away... Handled by Experts
Mime-Version: 1.0 (NeXT Mail 3.3 v118.2)
From: Peter Langston <psl>
Date: Wed, 12 Jun 96 23:01:53 -0700
Subject: Smokin' Away... Handled by Experts
[Normally I find items that start off like this one pretty boring, but... -psl]
Forwarded-by: "Chris LaFournaise (cjl)" <firstname.lastname@example.org>
[Further Forwards Removed.]
From: an ex-field sales/support survivor:
I used to work in a computer store and one day we had a gentleman call in
with a smoking power supply. The service rep was having a bit of trouble
convincing this guy that he had a hardware problem.
Service Rep: Sir, something has burned within your power supply.
Customer: I bet that there is some command that I can put into
the AUTOEXEC.BAT that will take care of this.
Service Rep: There is nothing that software can do to help you with
Customer: I know that there is something that I can put in...
some command... maybe it should go into the CONFIG.SYS.
[After a few minutes of going round and round]
Service Rep: Okay, I am not supposed to tell anyone this but there is
a hidden command in some versions of DOS that you can
use. I want you to edit your AUTOEXEC.BAT and add the
last line as C:\DOS\NOSMOKE and reboot your computer.
[Customer does this]
Customer: It is still smoking.
Service Rep: I guess you'll need to call Microsoft and ask them for
a patch for the NOSMOKE.EXE.
[The customer then hung up. We thought that we had heard the
last of this guy but NO... he calls back four hours later]
Service Rep: Hello Sir, how is your computer?
Customer: I called Microsoft and they said that my power supply is
incompatible with their NOSMOKE.EXE and that I need to get
a new one. I was wondering when I can have that done and
how much it will cost...
© 1996 Peter Langston